Returns & Exchange Policy
Exchanges
- You can exchange within 7 days of receiving your order.
- The courier picks up your item and delivers the new one at the same time. You pay one delivery fee for the exchange.
- If the size you want is sold out, you can choose another item or get a refund.
Returns
- You can return items within 3 days of receiving your order.
- Return shipping is paid by the customer, unless the item is defective or wrong.
- The original shipping fee is not refunded.
Conditions
Items must be:
- Unworn, unwashed and without perfume or makeup marks
- With all original tags attached
- In the original packaging
Items we can't take back
- Items bought on sale of more than 30%
- Free items
- Items that don't meet the conditions above
Sale and free items can only be returned or exchanged if the problem is from our side, and only after we inspect the item.
Defective or wrong items
If your item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos. We send the correct item or refund you in full, and we pay all shipping.
How to request a return or exchange
All returns and exchanges are requested through our returns page: kore-ops-eg.vercel.app/return
Enter your order number and phone number, then choose return or exchange.
Refunds
- Your refund is sent after we receive and inspect the item.
- Cash-on-delivery orders are refunded by InstaPay, mobile wallet or bank transfer.
- Card payments are refunded to the original card. Your bank may take a few extra days.
We may refuse returns or exchanges that don't meet these conditions.